Return & Exchange Policy|Customer Center | Korean Cosmetics Online Shopping Koreadepart

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Return & Exchange Policy

We want you to be totally satisfied with your order, however we understand if a product doesn’t meet your expectations. We want you to be sure that we do our best to make the return as painless as possible. Needless to say, we cannot accept back products, which are overly used or purchased not from KOREADEPART. To return items to our company, please follow these simple steps:

* The side that will be responsible for shipping cost and handling fees for return products vary depending on the situation.

1.Return & Exchange policy

We will always do our best to ensure that your product arrives directly to you and in perfect condition. Unfortunately shipping services cannot provide 100% perfect deliveries. Please understand that some uncertainties, mistakes and special circumstances could occur; so we want you to trust us and we will do our best to avoid or resolve them for your best.

  • A request for refund and exchange should be made within 7 days after the delivery date. If 7 days already passed, Request can be refused.
    • 1) Customer’s request: Please contact us by our QA board or Email. All returning and
           additional shipping costs should be paid by the customer.
    • 2) On our side:
      • (1) Wrong or Missing Item: Refund and exchange is possible
      • (2) Lost or Damaged item: Please contact us by our QA board or Email.
             Refund and exchange will be made depending on each case.
      • ※ All the missing items or replacements for damaged items will be re-sent to you
            via K-Packet only. Please note this in advance.
    • 3) Delivery company's fault : Compensated by the delivery company
    • 4) If the recipient doesn't follow the Domestic Import tax law, and the parcel is returned.
      • All returning and additional shipping cost should be paid by the customer
      • The first shipping cost you paid is not refundable (or will be held from the order cost amount if it was a “free shipping” order)
      • If a cancelled order cost is more than USD 100, there will be a 10% cancellation charge.
  • After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.
  • NOTE:
    • If your product is defective, we will proceed with the return process after checking the picture and conditions of the product you had received. Please do not send the products until we review your request.
    • The process of refund and replacement of defective products could vary depending on each case, distance and features of each country.
    • To insure yourself and to get proper resolution, please save a shipping box, packing materials and the damaged items for inspection by us.
    • We'll check all items returned as damaged or defective. In if there would be no inconsistencies found, we reserve a right to not refund you and charge you to recover our fees and expenses.

2. Out of stock

Sometimes, during packaging after an order was placed some items may occur to be out of stock or discontinued.

  • Sold out or discontinued items after the order was already placed: The sold-out item’s cost is automatically refunded. (If there is no request from the customer to cancel the whole order, the rest items only will be shipped).
    • The sold-out notice email is automatically sent to the customer's registered e-mail.
      → If you want to cancel the whole order, please contact us via Q&A board or email as soon as possible.
    • You can see the refunded cost and details on your order sheet
    • The refund amount is returned to the balance of the payment method you used to pay. (to PayPal balance or to Credit card balance)

3. REFUNDS

We want to have trustworthy and friendly relations with our customers. To do so we established a Refund policy that would be proper for both sides:

  • 1) PayPal transfer:
    • Refunds for customers who provided payments via [PayPal Transfer] payment method could be provided instantly.
    • PayPal payment could be refunded as partially [Partial refund] as fully [Payment Cancellation]
    • Partial refunds for “Out of stock” items could be provide instantly after a request from a customer (Note: After monetary refund, the points which were added to your account as a refund will be deducted again)
  • 2) Direct Credit card:
    • Direct Credit card payment could be refunded as partially [Partial refund] as fully [Payment Cancellation]
    • The refunded amount could be refunded to your credit card account instantly if the refund was provided in 1-2 days after the payment. If a refund was made later the refund amount will be deducted from customer’s credit card bill the following month. The pending period for refund return back to the credit card depends on the amount of the refund, the credit card company, and some other factors. It may take up to 30 days to reflect on the credit card statement. (Note: refund pending period could vary depending on circumstances)
  • NOTE:
    • Refund procedure and feature can be changed depending on each case, as we want our policy to be more flexible in favor of our customer.
    • Payments with no evidence of ID and unclaimed payment would not be refunded
    • There are no monetary refunds for payments provided by Points. The points would be returned to you.
    • Almost in all cases a customer can choose between monetary and by points refunds, placing a request at Q&A page or sending an email.

4. To Return

Please contact us through our Q&A page or by e-mail with a “Request for Return Form” before returning anything. After negotiation of the return procedure details, such as refund, charges, and shipping cost responsible side; we will give you instructions how to send back returning products back to us. Please pack the contents carefully to avoid damage.

  • 「Request for Return」 Form
    • * Order number (reported in the order confirmation e-mail) :
    • * Name or ID
    • * Reasons for return:
    • * Customer’s PayPal account to get a refund
  • Products must be resent within 7 days after the Delivery Date, which would be printed on the order packaging slip.
  • All FREE products and FREE gifts that were included to the order must be returned as well
  • Your return will be processed promptly upon arrival. We are unable to process your refund until we receive the product back.
  • Items must be returned in the original condition in which they were delivered to you. Otherwise we reserve a right to refuse in refund.
  • All returns should be mailed to:
    • 72, Hakgam-daero 123beon-gil, Sasang-gu, Busan, Republic of Korea
      (Zip code : 47049)
    • TEL : +82-70-8885-1490
  • Please follow our policy and use "K-Packet" to return/exchange any purchased in Koreadepart goods. Otherwise exchange will not be processed.
▼ For cancellation charge information ( Only for the orders already paid )
Applicable
Purchased more than USD 100.00 Or, purchased one product more than 10pcs.
Description
  • When you cancel your order after the payment is completed, we charge a cancellation charge. (10% of cancellation fee from the total shopping cost.)
  • After depositing, request for cancellation of order within 1 hour is acceptable with no charges.

No cancellations allowed for purchases more than USD 1000.
(Request for cancellation within 1 hour after depositing is acceptable with no charges.)

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